Help Center

Welcome to the DraftMerge Help Center. Find guides, tutorials, and answers to common questions.

Getting Started

Install DraftMerge and send your first mail merge campaign in minutes.

Template Editor

Learn how to create and customize email templates with merge fields.

Campaign Management

Start, pause, resume, and monitor your email campaigns.

Troubleshooting

Fix common issues and errors when using DraftMerge.

Frequently Asked Questions

How do I install DraftMerge?

Visit the Chrome Web Store and click "Add to Chrome". Once installed, click the DraftMerge icon in your Chrome toolbar to open the extension.

What are the daily sending limits?

Free users can send 50 emails per day. Paid plans offer higher limits: Individual (400/day), Workspace (1,500/day), and Multisend (10,000/day with 10 sender accounts).

Can I use Excel files for my contact lists?

Yes, but Excel import is only available on paid plans (Individual and above). Free users can use Google Sheets as their data source.

How does the unsubscribe feature work?

Every email sent by DraftMerge includes a List-Unsubscribe header and footer link. When recipients unsubscribe, they're added to your local suppression list and won't receive future campaigns.

Is my data secure?

Yes. DraftMerge is privacy-first. Your contacts and email content never leave your browser. We use minimal OAuth scopes and do not store sensitive data on our servers.

How do I upgrade my plan?

Open the Extension, go to the License page, and click "Upgrade" on the plan you want. You'll be redirected to Paddle's secure checkout to complete your purchase.