Troubleshooting

Find solutions to common issues when using DraftMerge.

Installation Issues

DraftMerge won't install from Chrome Web Store

• Make sure you're using Google Chrome (not Edge, Firefox, or Safari)
• Check that your Chrome version is 116 or higher
• Try clearing your browser cache and cookies
• Disable other extensions temporarily and try again

Extension icon not appearing

• Click the puzzle piece icon in Chrome's toolbar
• Find DraftMerge and click the pin icon
• The icon should now appear in your toolbar

Sign-In Issues

"Sign in with Google" button not working

• Make sure you're signed into Chrome with your Google account
• Check that third-party cookies are enabled
• Try opening DraftMerge in an incognito window (with extensions enabled)
• Clear your browser cache and try again

OAuth permission errors

• Go to Chrome Settings → Privacy and Security → Site Settings → Additional permissions → Protected Content
• Make sure it's enabled
• Try signing out and signing back in

Google Sheets Issues

"Cannot access spreadsheet" error

• Make sure the spreadsheet is not restricted
• Check that you're signed into the correct Google account
• Verify the spreadsheet URL is correct
• Try sharing the spreadsheet with yourself

Columns not showing up

• Make sure the first row contains headers
• Check that headers don't contain special characters
• Use simple names like first_name instead of First Name
• Reload the contact list in DraftMerge

Sending Issues

"Daily limit reached" message

• You've reached your plan's daily sending limit
• The campaign will automatically resume tomorrow
• Upgrade your plan for higher limits

Emails not sending

• Check that you're signed in with Google
• Verify your Gmail account is not suspended
• Check the Dashboard for error messages
• Try sending a test email to yourself

"Gmail API quota exceeded" error

• Google has daily sending limits (500 for personal, 2,000 for Workspace)
• DraftMerge's limits are lower to stay within Google's limits
• Wait 24 hours and try again
• Consider using multiple sender accounts (Multisend plan)

Template Issues

Merge fields showing as blank

• Check that column names match exactly (case-sensitive)
• Verify the contact list is loaded correctly
• Use the Preview feature to test with sample data

Template not saving

• Check that you have a template name entered
• Make sure your browser storage is not full
• Try clearing browser cache and recreating the template

Subscription Issues

Payment completed but still showing Free plan

• Click "Sync" on the License page
• If that doesn't work, click "Verify Payment"
• Wait a few minutes and refresh the page
• Contact support if the issue persists

Want to cancel subscription

• Go to Settings → Danger Zone
• Choose "Cancel Renewal" to keep access until period ends
• Or choose "Cancel Immediately & Delete Account" for immediate cancellation

Performance Issues

Extension running slowly

• Close other Chrome tabs and extensions
• Make sure your computer has sufficient RAM
• Try restarting Chrome
• Update Chrome to the latest version

Campaign paused unexpectedly

• Check if you've reached your daily limit
• Look for error messages in the Dashboard
• Check that Chrome is still running (not asleep)
• Resume the campaign from the Dashboard

Still Having Issues?

If you can't find a solution above:

• Email us at Support Form
• Include details about the issue and any error messages
• Mention your Chrome version and DraftMerge version
• Visit our GitHub repository for updates