Terms of Service

Last Updated: October 28, 2026

By accessing or using SoftCofee's website, services, or products (including DraftMerge), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and SoftCofee ("we," "us," or "our") regarding your use of our website, consulting services, and products including DraftMerge.

2. Description of Services

2.1 Consulting and Automation Services

SoftCofee provides enterprise workflow automation services including:

2.2 DraftMerge Product

DraftMerge is a Chrome extension that enables mail merge functionality for Gmail. The Extension allows you to:

3. Eligibility

You must be at least 18 years old to use SoftCofee services. By using our services, you represent and warrant that you meet this age requirement. If you are using SoftCofee services on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.

4. Service Engagements

4.1 Scope of Work

For consulting and automation services, the scope of work will be defined in a separate statement of work or project agreement. In the absence of a separate agreement, these Terms apply.

4.2 Client Responsibilities

4.3 Deliverables and Acceptance

Deliverables will be defined in the statement of work. Client shall review deliverables within a reasonable timeframe and notify SoftCofee of any issues. Failure to provide timely feedback may be deemed acceptance.

5. DraftMerge License and Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use DraftMerge for your personal or business email marketing purposes.

Permitted Use

Prohibited Use

6. Subscription and Payment

6.1 DraftMerge Free Tier

The free tier allows up to 50 emails per day at no cost. This tier is available indefinitely.

6.2 DraftMerge Paid Subscriptions

Paid subscriptions are billed annually through Paddle, our Merchant of Record. By purchasing a subscription, you agree to:

6.3 Refund Policy

Due to the digital nature of the service, all sales are final. We do not offer refunds for partial or full subscription periods. If you are unsatisfied, you may cancel your subscription to prevent future renewals.

6.4 Subscription Cancellation

You may cancel your DraftMerge subscription at any time. Upon cancellation:

7. Compliance with Laws

You are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations, including but not limited to:

DraftMerge provides tools to help you comply (unsubscribe headers, suppression lists), but compliance is ultimately your responsibility.

8. Intellectual Property

SoftCofee owns all intellectual property in our services, website, and products including DraftMerge. They are protected by copyright and other intellectual property laws. You retain ownership of your content (templates, contact lists, campaign data, project materials).

9. Disclaimer of Warranties

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOFTCOFEE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $50 USD if you used free services.

11. Indemnification

You agree to indemnify, defend, and hold harmless SoftCofee from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

12. Termination

We may suspend or terminate your access to our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination:

13. Changes to Terms

We may modify these Terms at any time by posting the revised version on this page. The "Last Updated" date indicates when the Terms were last revised. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SoftCofee operates, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration association.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SoftCofee regarding our services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms, please contact us:

19. Chrome Web Store

DraftMerge is distributed through the Chrome Web Store. Your use of the Extension is also subject to the Chrome Web Store Terms of Service.